InboxZero Privacy Policy 

The revised privacy policy will be effective starting on May 25, 2018

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

  1. Introduction
  2. General Statistical Information
  3. Personal Information
  4. Use of Email Addresses
  5. Deletion of account authentication/passwords and data
  6. Use of Personal Information
  7. Confidentiality and Security
  8. Changes to This Privacy Policy
  9. Questions and Suggestions

InboxZero takes your privacy seriously. Please read the following to learn more about our privacy policy ("Privacy Policy").


Les Portes de l'Europe 
Avenue Robert Schuman 12 
1401 Nivelles 
+32 67 28 10 00
VAT: BE0629.879.002 
Our Data Protection Officer can be reached at


1. Introduction

This Privacy Policy describes what information we collect when you use our InboxZero mobile app product ("InboxZero") and what we do with this information. The information is used solely for purposes of providing better service to you. We do not loan, rent or sell information to others, other than as stated herein. This Privacy Policy applies only to our InboxZero app. 

We are committed to protect your privacy. We collect two types of information through the InboxZero app: General Statistical Information and Personal Information.


2. General Statistical Information

When you use the InboxZero app we gather statistics and analytics on your usage of InboxZero. We may collect information about your mobile device and internet connection, including the application-specific device identifier, IP address, operating system, browser type, mobile network information, location, installed email, etc. This information is collectively referred to as "General Statistical Information". This data helps us to determine how different parts of the InboxZero app are used. This information is used by us to provide you with the best user experience possible.

We use third party services, such as Google Analytics, Facebook Analytics, crashlytics and Mixpanel, to collect and analyze how you use InboxZero. These services may collect information about you and your usage of InboxZero in accordance with their respective privacy policies.


3. Personal Information

In addition to General Statistical Information we may ask you to provide us with certain personally identifiable information. Information that can reasonably be used to identify you is referred to as "Personal Information". The first emailadress you add to InboxZero is used as your username. We might use that email address to reach out to you periodically with information about features, updates, announcements or to request your feedback. All general email activity is mostly done on your device. Our servers are involved for delivering the push notifications, sending emails and creating the conversation-like look of all your emails with all your contacts. 

Accounts are added to InboxZero exclusively through OAuth2. We then use the authorization provided to download your emails to our virtual servers and push to your device. We use the EASI Cloud2Be infrastructure to store your data. We take a number of measures to ensure that your data is never read by anyone else. We ensure that all transmission is secured and encrypted so that no one else can access your data. Your OAuth2 provided login and password are stored on secure cloud-based servers using AES encryption. 

The safety and security of your information also depends on you. You should not share your email user name and password with anyone. If you find out that anyone has improperly obtained your mail provider login credentials and accesses your email account through InboxZero, you should immediately change your password. We are not responsible for such unauthorized access unless the access is our fault.

Primary function of InboxZero servers is to consolidate mails into conversations, by contacts and send push notifications and badge numbers to your device. To do that, InboxZero servers download email headers and text parts from your email service provider and use them to compose push notifications and create mail abstract in your conversations. We store messages and emails in encrypted form on secure cloud-based servers. We also store standard device information for synchronization processes. 

When you delete your account from InboxZero, we permanently delete your data and oAuth2 login and password from our servers. We only keep your email address and register dates to optimize the account creation process, if you later decide to reconnect with InboxZero. However, no other information than the email address will be kept on our server. 

If you turn off InboxZero Services in the Preferences on all devices, we will delete your accounts from our backend.

To provide you with synchronization of your email accounts and settings between different devices, we use a unique proprietary authorization device login and password, linked to your account on our server. All your devices are linked to this login and password, and are therefore able to be synchronized.  We take a numerous measures to ensure that your login and password are never accessed by anyone else. 

We don’t keep this information after you disconnect InboxZero from all your accounts.

We do not knowingly collect Personal Information from children under the age of 13. If we learn that we have inadvertently collected personally identifiable information such as email address or name from children under the age of 13, we will promptly delete it. Parents and guardians can contact us on if they are aware that their child has provided us with Personal Information without their consent.

The support queries you write to us about might contain Personal Information. We use information in these queries solely to help you resolve the issues reported and improve the product quality.


4. Use of Email Addresses

When you start to use InboxZero we collect email address of the first email account you connected to the app. We use it as primary way to let you know about important InboxZero announcements and send you tips and tricks on getting most of the app. You can always opt-out of receiving email messages and newsletters from us. Unsubscribe instructions are located within each newsletter and on our Website, or you may contact our customer support team ( and ask them to unsubscribe you manually.

When you contact our customer support via email or using our online form your email will be retained in our customer support system. We may use this email to contact you later with updates about your request, with information about related features and other announcements.


5. Deletion of account authentication/passwords and data

In the event you delete your data from InboxZero, or revoke access to your data, or delete your InboxZero account, all your data, as well as your authentication/password information, is completely and permanently deleted from our servers, and we, therefore, do not have access to any of your data anymore.

To remove your account follow this procedure: 

  1. Login to the application
  2. Open the general menu
  3. On top of the general menu click on your account picture
  4. Scroll all the way down in the menu that opens and click on "Delete InboxZero account" (in red)

This will remove all your data from our server, so that you have successfully deleted yourself out of our database. 

6. Use of Personal Information

EASI does not rent, sell, or share personally identifiable information about you with non-affiliated third parties (other than our subsidiaries and affiliates), except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • We believe it is necessary to share personally identifiable information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of EASI’s terms of use, this privacy policy, or as otherwise required by law.
  • We believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • We transfer your information in the event a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding and you agree to and do hereby consent to our assignment or transfer of rights to your Personal Information.


7. Confidentiality and Security

We limit access to Personal Information about you to employees, contractors and service providers who we believe reasonably need to have access to that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that are designed to comply with federal regulations to protect your Personal Information.


8. Changes to This Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. Your continued use of the InboxZero app after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy (posted at periodically for updates. The last time this privacy policy has been updated was on 12-02-2019. 


9. Questions and Suggestions

If you have any questions about this Privacy Policy or don't see your concerns addressed here, please contact us (to )



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